Help Desk Analyst Second Shift

Company Name:
Management Business Solutions
Management Business Solutions
TITLE OF POSITION: Help Desk Analyst Second Shift
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Visit our website: www.mgmtbsolutions.com
Management Business Solutions (MBS) is seeking a Help Desk Analyst for a manufacturing client in Holland. This person will provide assistance in use of all computer technology provided by Information Services (IS). You may be required to rotate shifts as needed to meet business needs. This is a contract to hire opportunity on second shift.
Serves as single point of contact for technology support to ensure issues are recorded and addressed in timely manner
Communicates clearly and courteously with members calling for assistance
Provides first-level support and problem resolution to technology customers
Logs information concerning calls into automated system to track history of calls and resolutions
Provides input for process and procedure improvements
Ensures production system availability and schedules completion and escalates all processing failures to maintain system availability to business
Ensures network availability by monitoring and escalating system alerts and failures
Associates degree in computer science, information systems, or equivalent required
One year of related work experience required
Ability to maintain confidentiality when working with sensitive data
Broad technical and organizational skills, with good attention to detail
Familiarity with information technologies and their application to business processes
Good communication and interpersonal skills
Ability to work well under pressure and quickly assess and respond to customer issues
Strong data-gathering and problem-solving skills

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