Inbound Customer Service Advisor

Company Name:
Dialogue Marketing
Inbound Customer Service Advisor
Location: Holland, MI
Employment Type: Full Time
Description: Provide the highest level of customer service. The ability to anticipate customer needs and implement solid solutions derived from multiple information sources is crucial to meeting and exceeding customer service objectives and communicating accurate information. The drive to support new technology and systems, the dexterity to enlist the assistance of others, as well as the capacity to synthesize large amounts of information are surpassed only by the goal of earning customer loyalty by serving them with courtesy, timeliness, and respect.
Shift Schedule:Flexible shifts available (operate 24X7)
When you join Dialog Direct, you-ll find numerous opportunities to stretch your talents, strive for new ideas and succeed professionally. Not only will you be working with an established leader in the industry, you-ll also work in a dynamic, team environment alongside other energized, talented individuals who inspire their teammates to push the envelope. Plus, you-ll have all the resources and training to reach your highest career goals.
All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States.
Duties:
Answer incoming calls and assist customers as needed
Achieve results through teamwork
Maintain composure in escalated situations
Operate accurately & efficiently in a fast paced environment
Handle multiple responsibilities at one time
Qualifications:
Eighteen (18) years of age or older on or before hire date
Minimum education of a High School diploma or GED; some college preferred
Successfully complete required program testing
One year prior customer service experience, preferably in a call center environment
Sensitive and articulate written and verbal communication skills
Caring and active listening skills
Reliability to work as scheduled & get the job done
Flexibility to work days or evenings
Professional appearance and conduct
Proficiency with Windows PC applications including MS Office & Internet
About Dialog Direct
Dialog Direct provides end-to-end marketing and customer engagement solutions that create WOW experiences between brands and consumers. By combining technology with a passionate, innovative culture, we enhance each stage of the customer lifecycle with customer insights, digital and direct marketing, e-commerce and fulfillment, and customer service and sales solutions that build long-term customer relationships.

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