Customer Service / Sales Coordinator
3.
8 Holland, MI Holland, MI Full-time Full-time Estimated:
$43.
3K - $54.
8K a year Estimated:
$43.
3K - $54.
8K a year 6 days ago 6 days ago 6 days ago DUTIES AND RESPONSIBILITY:
Daily contact with Customers, Sales, Engineering, Field Service Technicians, Purchasing and Logistics.
Coordinate all aspects of order management for customers.
Follow up on incoming questions/requests from customers using effective communication, problem solving techniques and insure information/documentation is filed accurately for future reference.
Work with all internal departments to answer customer questions relative to product, policies, and procedures.
Accurate entry of orders, return goods authorizations.
Coordinate order changes, cancellations or additions.
Coordinate the development of proper parts lists with Sales and Engineering.
Investigate order shortages, damages and replacements, and then correspond the findings to appropriate parties to insure resolution.
Effectively and promptly communicate with customers regarding customer service issues (i.
e.
orders, shipping, pricing, availability, delivery, accounting, quality, etc.
) Prepare quotations as needed.
Facilitate entry of service reports based on feedback from customers.
Job site/customer visits when determined necessary.
Create a positive atmosphere for customers and staff.
Provide relevant feedback aiming to exceed customer expectations.
Organize daily work, prioritize work time and effectively manage deadlines.
Maintain precise, organized files - both physical files and electronic files.
Be an excellent teammate and work with limited supervision.
Other duties as assigned by supervisor.
Qualifications:
2-year business degree or 3-5 years equivalent experience.
Excellent written and verbal communication skills.
Customer order processing / customer service experience.
Word processing and spreadsheet software experience.
General technical aptitude and project management ability.
Ability to travel occasionally.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Vision insurance Experience level:
2 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office COVID-19 considerations:
Following the CDC's guidelines Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Holland, MI Holland, MI Full-time Full-time Estimated:
$43.
3K - $54.
8K a year Estimated:
$43.
3K - $54.
8K a year 6 days ago 6 days ago 6 days ago DUTIES AND RESPONSIBILITY:
Daily contact with Customers, Sales, Engineering, Field Service Technicians, Purchasing and Logistics.
Coordinate all aspects of order management for customers.
Follow up on incoming questions/requests from customers using effective communication, problem solving techniques and insure information/documentation is filed accurately for future reference.
Work with all internal departments to answer customer questions relative to product, policies, and procedures.
Accurate entry of orders, return goods authorizations.
Coordinate order changes, cancellations or additions.
Coordinate the development of proper parts lists with Sales and Engineering.
Investigate order shortages, damages and replacements, and then correspond the findings to appropriate parties to insure resolution.
Effectively and promptly communicate with customers regarding customer service issues (i.
e.
orders, shipping, pricing, availability, delivery, accounting, quality, etc.
) Prepare quotations as needed.
Facilitate entry of service reports based on feedback from customers.
Job site/customer visits when determined necessary.
Create a positive atmosphere for customers and staff.
Provide relevant feedback aiming to exceed customer expectations.
Organize daily work, prioritize work time and effectively manage deadlines.
Maintain precise, organized files - both physical files and electronic files.
Be an excellent teammate and work with limited supervision.
Other duties as assigned by supervisor.
Qualifications:
2-year business degree or 3-5 years equivalent experience.
Excellent written and verbal communication skills.
Customer order processing / customer service experience.
Word processing and spreadsheet software experience.
General technical aptitude and project management ability.
Ability to travel occasionally.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Vision insurance Experience level:
2 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office COVID-19 considerations:
Following the CDC's guidelines Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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