IT Help Desk Technician
WM Uniform WM Uniform Holland, MI Holland, MI Full-time Full-time Estimated:
$38.
2K - $48.
3K a year Estimated:
$38.
2K - $48.
3K a year
Responsibilities:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Responds to queries either in person or over the phone.
Writes training manuals.
Train computer users.
Maintain daily performance of computer systems.
Responds to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur.
Night and weekend work as required.
All other duties as assigned.
Qualifications or Skill Required:
Minimum Requirements:
Bachelor's Degree in Computer Science or related field or related experience.
Ability to communicate technical computer to technical and non-technical audiences.
Ability to manage multiple concurrent projects and motivate professional staff.
Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
Strong documentation skills.
Minimum 2-4 years' experience within Information Technology.
A+, Network
and Microsoft Certified professional (MCP) certifications.
Expert knowledge of Windows 7, all versions of IOS and Android mobile OS.
Working knowledge of Windows Server (2003, 2008 R2 & 2012).
Working knowledge of Active Directory.
Experience with Office 365 Preferred
Qualifications:
Working knowledge of VMware Esx, ESXi.
Working knowledge of SQL server 2008/2012.
Working knowledge of Veeam backup software.
Experience with SonicWALL firewalls and VPNs.
Experience with Crystal Reports.
Experience with Track-IT.
Experience with Linux Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Vision insurance Experience level:
2 years Schedule:
8 hour shift Monday to Friday On call Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
$38.
2K - $48.
3K a year Estimated:
$38.
2K - $48.
3K a year
Responsibilities:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Responds to queries either in person or over the phone.
Writes training manuals.
Train computer users.
Maintain daily performance of computer systems.
Responds to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur.
Night and weekend work as required.
All other duties as assigned.
Qualifications or Skill Required:
Minimum Requirements:
Bachelor's Degree in Computer Science or related field or related experience.
Ability to communicate technical computer to technical and non-technical audiences.
Ability to manage multiple concurrent projects and motivate professional staff.
Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
Strong documentation skills.
Minimum 2-4 years' experience within Information Technology.
A+, Network
and Microsoft Certified professional (MCP) certifications.
Expert knowledge of Windows 7, all versions of IOS and Android mobile OS.
Working knowledge of Windows Server (2003, 2008 R2 & 2012).
Working knowledge of Active Directory.
Experience with Office 365 Preferred
Qualifications:
Working knowledge of VMware Esx, ESXi.
Working knowledge of SQL server 2008/2012.
Working knowledge of Veeam backup software.
Experience with SonicWALL firewalls and VPNs.
Experience with Crystal Reports.
Experience with Track-IT.
Experience with Linux Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Vision insurance Experience level:
2 years Schedule:
8 hour shift Monday to Friday On call Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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