Application Support Analyst
Holland, MI Holland, MI Full-time Full-time Estimated:
$52.
3K - $66.
2K a year Estimated:
$52.
3K - $66.
2K a year 1 day ago 1 day ago 1 day ago VIP is seeking an Application Support Analyst to join our eoStar division.
ASAs have a wide range of responsibilities including phone and email support of the eoStar software suite, assisting with the implementation and training of new customers, and performing quality assurance testing on the eoStar software suite.
The ideal candidate will be passionate about empowering organizations to increase capability for collaboration and scalability.
Primary
Responsibilities:
Work directly with customers by phone and email to provide support and troubleshooting Assist with implementation and training by emphasizing training components and providing quality assurance Respond promptly to customer inquiries and evaluating all relevant information to solve problems Direct requests and unresolved issues to the designated resource Follow up on customer interactions to ensure their satisfaction in the resolution Job Requirements:
At least one year of experience in the customer service field Bachelor's degree or equivalent experience in a customer service role Proven ability to understand, simplify, and communicate technical and business concepts to customers and colleagues Proven ability to display ownership qualities and prioritize assigned tasks Experience with ticketing software and technical skills are helpful, but not required Desired Attributes:
Effective relationship building skills for developing internal and external working relationships, with ability to positively influence others.
Excellent verbal, written, and presentation skills Loves a team-based approach Energized by root-cause analysis and complex problem solving All full-time job offers are contingent upon passing a pre-employment drug screening and background check.
Job Type:
Full-time
Benefits:
401(k) Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Retirement plan Vision insurance Schedule:
Monday to Friday COVID-19 considerations:
Full vaccination against COVID-19 is a condition of employment at VIP unless there is a medical or religious reason for exemption from this requirement.
Ability to commute/relocate:
Holland, MI 49423:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
$52.
3K - $66.
2K a year Estimated:
$52.
3K - $66.
2K a year 1 day ago 1 day ago 1 day ago VIP is seeking an Application Support Analyst to join our eoStar division.
ASAs have a wide range of responsibilities including phone and email support of the eoStar software suite, assisting with the implementation and training of new customers, and performing quality assurance testing on the eoStar software suite.
The ideal candidate will be passionate about empowering organizations to increase capability for collaboration and scalability.
Primary
Responsibilities:
Work directly with customers by phone and email to provide support and troubleshooting Assist with implementation and training by emphasizing training components and providing quality assurance Respond promptly to customer inquiries and evaluating all relevant information to solve problems Direct requests and unresolved issues to the designated resource Follow up on customer interactions to ensure their satisfaction in the resolution Job Requirements:
At least one year of experience in the customer service field Bachelor's degree or equivalent experience in a customer service role Proven ability to understand, simplify, and communicate technical and business concepts to customers and colleagues Proven ability to display ownership qualities and prioritize assigned tasks Experience with ticketing software and technical skills are helpful, but not required Desired Attributes:
Effective relationship building skills for developing internal and external working relationships, with ability to positively influence others.
Excellent verbal, written, and presentation skills Loves a team-based approach Energized by root-cause analysis and complex problem solving All full-time job offers are contingent upon passing a pre-employment drug screening and background check.
Job Type:
Full-time
Benefits:
401(k) Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Retirement plan Vision insurance Schedule:
Monday to Friday COVID-19 considerations:
Full vaccination against COVID-19 is a condition of employment at VIP unless there is a medical or religious reason for exemption from this requirement.
Ability to commute/relocate:
Holland, MI 49423:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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