Part-Time Installation Coordinator
West Michigan Office Interiors West Michigan Office Interiors Holland, MI Holland, MI Part-time Part-time Estimated:
$32.
8K - $41.
5K a year Estimated:
$32.
8K - $41.
5K a year 12 days ago 12 days ago 12 days ago FLSA Status:
Nonexempt SUMMARY With four office locations - Holland, Grand Rapids, Kalamazoo, Ann Arbor, West Michigan Office Interiors has supplied office furniture to the West Michigan area and beyond for over 40 years.
This family-owned business is a progressive and dynamic provider of remanufactured office systems in both new and used office furniture.
We are dedicated to meeting our customers' needs with high quality, high-end furniture at every price point.
We are currently seeking a person to fill our Part-Time Installation Coordinator role for our Holland location.
As an Installation Coordinator for West Michigan Office Interiors, you will help coordinate installation activities by performing the following duties and responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES Contacts customer by telephone to schedule installation with appropriate lead time, and ensures customer location is prepared for installation crew.
Ensures customer contact information is on paperwork for Installers.
Communicates with installers and salespeople to resolve job-related problems and to coordinate a smooth work flow.
Reads blueprints.
Prints delivery packets and communicates/distributes accordingly.
Attaches the drawing to the work order before it is put in the To Be Scheduled pile.
Handles multiple tasks and meets deadlines while maintaining a positive attitude.
Reviews installer follow-up reports and time cards, and immediately communicates information to appropriate departments or parties.
Tracks billing and installation hours.
Adds and revises notes in the scheduler as it pertains to deliveries, as well as client notes for all departments to use.
Reviews the Installation Exception Report each day, and documents all notes as needed.
Reviews the Used Product Report each day to see which products are done and needs to be scheduled for delivery, and moves to the Ready to Schedule folder.
Documents all communication to customers, sales personnel, production, etc so that all parties know what has been done, what needs to be done, etc, so that everyone knows.
Calls clients who are picking up at WMOI when product is ready, and prints delivery paperwork for PKUHO orders.
Reports any client issues to appropriate Sales Representative and Installation Manager, and escalates to Sales Manager as needed.
Assists with coordinating the delivery of case goods.
Other duties as assigned.
COMPETENCIES Effectively resolves customer issues and immediately communicates to appropriate parties.
Capability of effective planning and priority setting.
Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
Must be adaptable to changing work environment, competing demands, and is able to deal with frequent change, delays or unexpected events.
Ability to solve problems and make decisions with little information, vague information, variable situations, in difficult situations, high stress situations, and/or where only limited standardization exists.
Ability to effectively handle all inside and outside customer issues.
Must be organized, thorough, have a high level of accuracy, and pay attention to details.
REQUIRED EDUCATION AND EXPERIENCE High School Diploma or GED, and 1 - 2 years of customer service experience.
One year of experience in a fast paced environment with high demand.
Strong verbal and written communication skills, plus analytical, organizational, interpersonal and problem solving skills.
Excellent computer skills, including Microsoft Word, Excel and Outlook.
Must be able to learn and effectively utilize Scheduler and Sage.
Excellent time management and follow up skills, and the ability to multi-task and prioritize work.
Schedule:
Monday to Friday No weekends Day shift There is a reason our employees love working here and stay here! We have an uplifting and success-oriented culture, and our leadership values each and every one of our employees.
Please send a copy of your cover letter and resume to be considered for this exciting role.
Come And Join Our Winning Team! This Job Is:
A job for which military experienced candidates are encouraged to apply Open to applicants who do not have a college diploma Job Type:
Part-time Schedule:
Day shift Monday to Friday No weekends
Experience:
relevant:
1 year (Required) Customer service:
1 year (Required) Work Location:
In person Contacts customer by telephone to schedule installation with appropriate lead time, and ensures customer location is prepared for installation crew.
Ensures customer contact information is on paperwork for Installers.
Communicates with installers and salespeople to resolve job-related problems and to coordinate a smooth work flow.
Reads blueprints.
Prints delivery packets and communicates/distributes accordingly.
Attaches the drawing to the work order before it is put in the To Be Scheduled pile.
Handles multiple tasks and meets deadlines while maintaining a positive attitude.
Reviews installer follow-up reports and time cards, and immediately communicates information to appropriate departments or parties.
Tracks billing and installation hours.
Adds and revises notes in the scheduler as it pertains to deliveries, as well as client notes for all departments to use.
Reviews the Installation Exception Report each day, and documents all notes as needed.
Reviews the Used Product Report each day to see which products are done and needs to be scheduled for delivery, and moves to the Ready to Schedule folder.
Documents all communication to customers, sales personnel, production, etc so that all parties know what has been done, what needs to be done, etc, so that everyone knows.
Calls clients who are picking up at WMOI when product is ready, and prints delivery paperwork for PKUHO orders.
Reports any client issues to appropriate Sales Representative and Installation Manager, and escalates to Sales Manager as needed.
Assists with coordinating the delivery of case goods.
Other duties as assigned.
Effectively resolves customer issues and immediately communicates to appropriate parties.
Capability of effective planning and priority setting.
Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
Must be adaptable to changing work environment, competing demands, and is able to deal with frequent change, delays or unexpected events.
Ability to solve problems and make decisions with little information, vague information, variable situations, in difficult situations, high stress situations, and/or where only limited standardization exists.
High School Diploma or GED, and 1 - 2 years of customer service experience.
One year of experience in a fast paced environment with high demand.
Strong verbal and written communication skills, plus analytical, organizational, interpersonal and problem solving skills.
Excellent computer skills, including Microsoft Word, Excel and Outlook.
Must be able to learn and effectively utilize Scheduler and Sage.
Excellent time management and follow up skills, and the ability to multi-task and prioritize work.
Monday to Friday No weekends Day shift A job for which military experienced candidates are encouraged to apply Open to applicants who do not have a college diploma Day shift Monday to Friday No weekends relevant:
1 year (Required) Customer service:
1 year (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
$32.
8K - $41.
5K a year Estimated:
$32.
8K - $41.
5K a year 12 days ago 12 days ago 12 days ago FLSA Status:
Nonexempt SUMMARY With four office locations - Holland, Grand Rapids, Kalamazoo, Ann Arbor, West Michigan Office Interiors has supplied office furniture to the West Michigan area and beyond for over 40 years.
This family-owned business is a progressive and dynamic provider of remanufactured office systems in both new and used office furniture.
We are dedicated to meeting our customers' needs with high quality, high-end furniture at every price point.
We are currently seeking a person to fill our Part-Time Installation Coordinator role for our Holland location.
As an Installation Coordinator for West Michigan Office Interiors, you will help coordinate installation activities by performing the following duties and responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES Contacts customer by telephone to schedule installation with appropriate lead time, and ensures customer location is prepared for installation crew.
Ensures customer contact information is on paperwork for Installers.
Communicates with installers and salespeople to resolve job-related problems and to coordinate a smooth work flow.
Reads blueprints.
Prints delivery packets and communicates/distributes accordingly.
Attaches the drawing to the work order before it is put in the To Be Scheduled pile.
Handles multiple tasks and meets deadlines while maintaining a positive attitude.
Reviews installer follow-up reports and time cards, and immediately communicates information to appropriate departments or parties.
Tracks billing and installation hours.
Adds and revises notes in the scheduler as it pertains to deliveries, as well as client notes for all departments to use.
Reviews the Installation Exception Report each day, and documents all notes as needed.
Reviews the Used Product Report each day to see which products are done and needs to be scheduled for delivery, and moves to the Ready to Schedule folder.
Documents all communication to customers, sales personnel, production, etc so that all parties know what has been done, what needs to be done, etc, so that everyone knows.
Calls clients who are picking up at WMOI when product is ready, and prints delivery paperwork for PKUHO orders.
Reports any client issues to appropriate Sales Representative and Installation Manager, and escalates to Sales Manager as needed.
Assists with coordinating the delivery of case goods.
Other duties as assigned.
COMPETENCIES Effectively resolves customer issues and immediately communicates to appropriate parties.
Capability of effective planning and priority setting.
Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
Must be adaptable to changing work environment, competing demands, and is able to deal with frequent change, delays or unexpected events.
Ability to solve problems and make decisions with little information, vague information, variable situations, in difficult situations, high stress situations, and/or where only limited standardization exists.
Ability to effectively handle all inside and outside customer issues.
Must be organized, thorough, have a high level of accuracy, and pay attention to details.
REQUIRED EDUCATION AND EXPERIENCE High School Diploma or GED, and 1 - 2 years of customer service experience.
One year of experience in a fast paced environment with high demand.
Strong verbal and written communication skills, plus analytical, organizational, interpersonal and problem solving skills.
Excellent computer skills, including Microsoft Word, Excel and Outlook.
Must be able to learn and effectively utilize Scheduler and Sage.
Excellent time management and follow up skills, and the ability to multi-task and prioritize work.
Schedule:
Monday to Friday No weekends Day shift There is a reason our employees love working here and stay here! We have an uplifting and success-oriented culture, and our leadership values each and every one of our employees.
Please send a copy of your cover letter and resume to be considered for this exciting role.
Come And Join Our Winning Team! This Job Is:
A job for which military experienced candidates are encouraged to apply Open to applicants who do not have a college diploma Job Type:
Part-time Schedule:
Day shift Monday to Friday No weekends
Experience:
relevant:
1 year (Required) Customer service:
1 year (Required) Work Location:
In person Contacts customer by telephone to schedule installation with appropriate lead time, and ensures customer location is prepared for installation crew.
Ensures customer contact information is on paperwork for Installers.
Communicates with installers and salespeople to resolve job-related problems and to coordinate a smooth work flow.
Reads blueprints.
Prints delivery packets and communicates/distributes accordingly.
Attaches the drawing to the work order before it is put in the To Be Scheduled pile.
Handles multiple tasks and meets deadlines while maintaining a positive attitude.
Reviews installer follow-up reports and time cards, and immediately communicates information to appropriate departments or parties.
Tracks billing and installation hours.
Adds and revises notes in the scheduler as it pertains to deliveries, as well as client notes for all departments to use.
Reviews the Installation Exception Report each day, and documents all notes as needed.
Reviews the Used Product Report each day to see which products are done and needs to be scheduled for delivery, and moves to the Ready to Schedule folder.
Documents all communication to customers, sales personnel, production, etc so that all parties know what has been done, what needs to be done, etc, so that everyone knows.
Calls clients who are picking up at WMOI when product is ready, and prints delivery paperwork for PKUHO orders.
Reports any client issues to appropriate Sales Representative and Installation Manager, and escalates to Sales Manager as needed.
Assists with coordinating the delivery of case goods.
Other duties as assigned.
Effectively resolves customer issues and immediately communicates to appropriate parties.
Capability of effective planning and priority setting.
Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
Must be adaptable to changing work environment, competing demands, and is able to deal with frequent change, delays or unexpected events.
Ability to solve problems and make decisions with little information, vague information, variable situations, in difficult situations, high stress situations, and/or where only limited standardization exists.
High School Diploma or GED, and 1 - 2 years of customer service experience.
One year of experience in a fast paced environment with high demand.
Strong verbal and written communication skills, plus analytical, organizational, interpersonal and problem solving skills.
Excellent computer skills, including Microsoft Word, Excel and Outlook.
Must be able to learn and effectively utilize Scheduler and Sage.
Excellent time management and follow up skills, and the ability to multi-task and prioritize work.
Monday to Friday No weekends Day shift A job for which military experienced candidates are encouraged to apply Open to applicants who do not have a college diploma Day shift Monday to Friday No weekends relevant:
1 year (Required) Customer service:
1 year (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
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